Clients Success Stories
Within our more than 200 clients, we have selected some success stories to illustrate the value our solutions have added to their business models. Out of respect for our clients’ privacy, we don’t name names but we do tell their stories!
Case 1
Company: Insurance world leader, with a presence in over 125 countries.
Project: Digitalization of the car insurance contracting journey.
Solution: Customized AMSS Broker software.
Execution: ITPower analyzed all the insurer’s business processes, proposed simplification, implemented automation and also new rules mechanisms – implementing a fully automated quotation and contracting system.
Results: The insurer can now offer car insurance quotes online, available 24/7 to customers. The optimization of the journey means that customers can now request, receive a quote, and approve their chosen insurance policy in a matter of seconds.
Simplification of
Processes
Implementation of 100%
Automated Systems
Available to
Customers 24/7
Budgeting and Contracting
In Seconds
Case 2
Company: Insurance world leader, based in Switzerland.
Project: Digitization of life insurance claims processing.
Solution: Customized AMSS Broker software.
Problem:To process a single claim, the insurance department used to take 30 days while making use of 17 different systems that weren’t well-integrated.
Solution: ITPower mapped all existing processes and proposed a series of automation mechanisms and rules to improve efficiency, streamline processes and reduce processing time.
Results: The insurer now has a single system for recording and processing all claims. ITPower has reduced claims processing time by 43%, from 30 days to 13 days. The system has also made it easier to track data – which facilitates the work of compliance and audits. Finally, the solution has increased claims processing capacity, bringing greater efficiency and resource optimization.
Digitization Of
Claims Processing
43% Reduction In
Claims Assessment Time
Optimization Of Resources
And Greater Efficiency
Compliance With
Compliance and Audit
Case 3
Company: Brazil’s second largest insurance company, with more than 7 million users.
Project: Digitalization of customer service operations.
Problem: The flow of customer service operations was very slow, with 405 activities carried out manually, which had a negative impact on the timing of operations and consequently on the company’s reputation.
Solution: ITPower integrated the AMSS (CRM) BPM solution with the insurer’s 7 legacy systems via API and RPA, implementing rules mechanisms for automated decision-making.
Results: The original 405 manual activities were transformed into 38 automated and 10 manual activities. The customized BPM AMSS (CRM) solution completely eliminated 395 manual activities, drastically reducing customer service times, increasing efficiency and improving the customer experience.
Elimination of 395
Manual Activities
88% Time Reduction in the
Customer Service Flow
Increased
Efficiency
Improved Customer
Experience
Case 4
Company: Swedish manufacturer of household appliances and Brazilian logistics market leader.
Project:Optimize the importation and distribution of household appliances and components coming from China to Brazil.
Problem: Ordering, logistics control, and customs processes were complex and time-consuming, given that 100% of the parts came directly from China.
Solution: ITPower integrated the AMSS BPM solution (CMP) and VMI.
Implementation:The implementation of the solutions enabled the home appliance manufacturer to place orders directly in the VMI system. The system is integrated with the Brazilian customs government agencies and also displays a dashboard that indicates the status of all shipments in an intuitive manner by color – green, yellow, and red – which reflects real-time monitoring to facilitate decision-making regarding shipments stopped at customs. The platform also automatically calculates the taxes payable on all shipments.
Results: The integrated solution has made it easier to import household appliances, monitor logistics, and mitigate overall importation risks. It brought more agility to the import process, a 360 real-time overview, operational optimization, and greater logistical efficiency.
Real-Time
Order Monitoring
Automatic Integration with
Customs Agencies and Distributors
Operational Optimization and Greater Logistical Efficiency
